Excel Sportswear accepts payments through our secure online payment portal powered by PayTrace.

We currently accept:

• Visa

• Mastercard

• American Express

• Discover

• E-Check / Bank Draft (ACH)

Unless other payment arrangements have been approved in advance by Excel Sportswear, credit cards may be charged upon receipt of the order.

Approval to move forward with production — whether verbal or written — constitutes authorization to charge the payment method on file.

If an invoice balance remains unpaid more than 31 days after shipment, Excel Sportswear reserves the right to charge the payment method on file for the outstanding balance without additional notice.

Production timelines, artwork development, approvals, and shipping schedules are dependent on:

• invoice status

• artwork approvals

• product availability

• payment completion

Estimated delivery dates are not guaranteed and may shift based on changes to the order, approval delays, or supplier availability.

Customers are responsible for carefully reviewing and approving all artwork proofs before production begins.

Once artwork is approved:

• production will move forward based on the approved design

• changes requested afterward may result in additional charges

• timeline adjustments may occur

Excel Sportswear’s artwork, concepts, and creative designs remain the intellectual property of Excel Sportswear unless otherwise agreed to in writing.

Artwork may not be reproduced, copied, or reused without express written consent from Excel Sportswear.

Because every project involves custom creative development and artist time, cancellations after artwork development has begun will result in a minimum $500 cancellation fee.

Additional items, design changes, or reorder requests submitted after production begins may:

• affect turnaround times

• require additional processing

• result in additional charges

Due to the custom nature of decorated apparel and promotional products:

• printed products cannot be returned

• custom orders are non-refundable once production has begun

If there is an issue with your order, please contact our team immediately so we can review the situation and work toward a resolution.

A finance charge of 1.5% per month (18% APR) may be assessed on unpaid balances beyond listed payment terms.

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Customers agree to be responsible for all collection-related costs associated with unpaid balances, including collection agency fees, legal fees, and related expenses.

The individual approving the order accepts full responsibility for payment if the organization, business, school, or group associated with the order cannot or will not pay.

Sales representatives are not authorized to modify or waive these terms unless approved in writing by Excel Sportswear management.

By submitting logos, artwork, trademarks, names, graphics, photographs, or other content for production, the customer represents and warrants that they have full legal rights and authorization to use that content.

The customer assumes all responsibility for submitted content and agrees to indemnify and hold harmless Excel Sportswear from any claims, damages, liabilities, or legal expenses arising from copyright, trademark, or intellectual property disputes.

Distribution of finished products is the sole responsibility of the purchaser and is not a condition of payment.

The order agreement becomes valid only after acceptance by Excel Sportswear.

Any disputes arising from the sale or fulfillment of products shall be resolved through binding arbitration in Pittsburgh, Pennsylvania.

For billing questions, invoice support, payment assistance, or account inquiries, please contact:

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Phone: 1-800-784-8857

Fax: 412-374-0800

Email: ar@exceltees.com

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